Last updated on 13 February 2019.

This is the returns policy of Woodman Importing Pty Ltd (ACN 624 625 387) as trustee for the Woodman Family Trust and its related and associated entities ("Woodman") for the sale of products and services (“Woodman Services”).

Woodman Services include the information, content, materials, products, and software included on or otherwise made available to you through the Woodman Services.

Change of mind returns

You may not return any new Woodman Services items if you change your mind.

Returning faulty items

Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. If you need to return a faulty item, please contact us for assistance.

For returns of defective, faulty, damaged or incorrect items, once your return is processed, you will receive a full refund of the price you paid for the item.

Where possible, please notify us of faulty items by contacting us within 7 days of receipt of delivery. If you need to return an item outside of 7 day window, please still contact us and we will assess your claim.

Once you have reported the faulty item to us, please ship the item to us using a carrier that is convenient for you. We recommend that you use a trackable delivery service. Please retain any tracking information given to you by the carrier. 

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Customer Damage

Woodman is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Other rights

Our returns policies are in addition to any other rights that you may have under law.

About Refunds

Most refunds are issued to the payment method used at the time of purchase.